AS THE WORLD SHUT DOWN, I WENT TO WORK
AS THE WORLD SHUT DOWN, I WENT TO WORK
Back in March, many travelers who “booked their own travel online” would have heard a message like this “Your call is important to us. All our representatives are currently assisting other customers. Your estimated wait time is two to three hours.” When they finally were able to speak to a live person, in many cases, they were not offered much help.
Did I have this message on my phone message? NO – I was available 24/7.
What the pandemic has taught us is that having a Professional Travel Advisor help plan your trip has made our value more apparent.
I, along with all the agents at Trasformativa Travel worked tirelessly around the clock to get our clients home safely, applied for refunds or credits for future travel and helped them rebook a future trip. We truly served as an advocate for them and did everything we could to help protect their travel investment.
It required long, tedious hours, and no earnings. It was the most challenging time of our career. My obligation was to take as much worry away from my clients as possible. As much as I wish I were making sales instead of refunding trips, I had to do the right thing for my clients. My focus was on walking clients through all their options to postpone versus cancel so they could make the best decision for themselves. I made it 100% right for each and every one of them!
Despite the impact the Coronavirus has had on the travel industry, I am remaining optimistic about the future of my business. I’m focused on preparing for the surge in travel I know will come when my clients feel it’s safer to travel. I know it will take some time for the travel industry to fully recover and that travel will look a little different, but I know travel agents will play a huge role in the industry’s resurgence.
I have been reading some recent horror stories of travelers “booking it themselves”. For example, being denied entry to countries such as Greece because they had failed to fill in the (Passenger Locator Form) correctly. Others have arrived to find their hotel closed or changed without prior notice. Why inflict that kind of stress on yourselves when someone like your Trasformativa Agent is here to guide you through?
With guidelines and policies varying by destination and supplier on an almost daily basis, it can be a lot to process by yourself. Travel agents will be key to helping travelers navigate this new world and provide guidance on safe destinations and activities. If clients who are going to travel want to know they will be safe, that’s what we are here for. It’s our mission to ensure everything is in place, protected and safe. When it goes wrong, you have someone advocating on your behalf to protect your travel investment.
Please contact Your Trusted Trasformativa Agent with any questions – We are truly here to help!
TRAVEL IN COLOR – NOT BLACK AND WHITE
ABOUT TRASFORMATIVA TRAVEL
Trasformativa is a US based travel company with offices located in Durham, NC and Clarksville, VA. We are focused exclusively on transformational travel. Our experienced and qualified travel agents offer many different types of transformational travel opportunities. We work with individuals and groups of many sizes to help them find a true difference. Most of the people who contact us are luxury travelers and leaders of groups who are traveling together. This includes, yoga or fitness instructors, health and wellness professionals, human resource directors, sales managers, CEO’s, church group leaders, corporate trainers, personal chefs, wedding planners, brides, corporate travel professionals, and also individuals looking to plan an exciting and out-of-the-way trip for a group of their friends.
Our transformational opportunities include Exotic Group Travel, Jamaica Travel, Caribbean Travel, Europe Travel, Incentive Travel Reward Programs, Destination Training Events, Autism Travel, Girls Getaway
To learn more, visit our website or call us at (919) 616-3780.